Refund Policy

Effective date: July 12, 2026

SEO Rank Report sells digital reports that are generated on demand, specifically for the website you submit, within minutes of purchase. Because the full value of the product is delivered immediately and cannot be "returned," our policy is:

When we WILL refund or make it right

  • Generation failure: if your report fails to generate and our automatic retry doesn't resolve it, we will re-run it manually. If we still cannot deliver your report within 48 hours of purchase, we will refund you in full.
  • Defective file: if your report file is corrupted or unreadable, contact us and we will regenerate it in your chosen format at no charge (or refund you if we cannot).
  • Wrong website analyzed due to our error: if our system analyzed a different site than the URL you submitted, we will re-run the correct site free of charge.
  • Duplicate charge: accidental duplicate payments are refunded in full — just let us know.

When we will NOT refund

  • Disagreement with the report's scores, findings, or recommendations (the report is an automated point-in-time analysis — see the disclaimer in our Terms of Service);
  • A typo in the website URL you submitted (double-check it at checkout — but contact us anyway; if the report hasn't generated yet we can often fix it, and if it has, we'll work something out fairly);
  • Change of mind after the report has been generated and delivered;
  • Failure to download your report within the 6-month availability window.

How to request a refund or re-run

Failed report auto-refund: if your report generation fails and we can't recover it within 48 hours, we automatically refund you — no action needed. You'll get an email when the refund is issued.

Other issues: for defective files or duplicate charges, first try the self-service tools in your dashboard: Retry (free) on any failed report, or use the format switcher to re-render into a different format. If that doesn't resolve it, email support@seorankreport.com from the email address on your account, with your order details and a short description of the problem. We respond within 1 business day. Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days depending on your bank.

Chargebacks

Please contact us before initiating a chargeback — we resolve legitimate problems quickly and fairly, and unwarranted chargebacks add cost for everyone. Accounts that file chargebacks on delivered, non-defective reports may be suspended.

Contact

KJR Digital Marketing, LLC
Support email: support@seorankreport.com
Phone: (352) 263-3793